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Once the system has recorded your absence information, your live call is transferred to your Manager/OL. A series of short questions will help you identify details such as when you will be absent and the number of shifts you expect to be away.

When you call the system it will ask you for your Employee Identification Number (look on your pay stub if you don’t know it) and will then confirm your position, site and department information based on your ID Number.

Remember to follow through by completing the appropriate paperwork or follow the agreed-upon process if your department doesn’t use the standard forms. Absence Call is used by Scheduling and Timekeeping to make sure you get paid correctly.

An absence for reasons such as compassionate leave.

Then call the Absence Call Line the day before your surgery to advise how long you expect to be away from work. Speak with your manager as soon as possible so that decisions can be made about shift coverage.

A pre-planned medical absence such as surgery.

Be sure to report as soon as possible if your injury or accident occurred at work.

An injury or accident that will keep you from attending work.

Call again if you are going to be off longer than you indicated in your first call, and continue to call to keep us updated until you speak with a WorkAbility Advisor. EARL is a 24/7 phone system that all PHC employees, management included, are required to call whenever they need to report an absence from their scheduled work.